Expert ResourcesServices
Expert Resources
In today's business environment, plan sponsors are being challenged to do more with less ... confronting an ever-growing mountain of paperwork and increasingly complex regulations with smaller staffs and shrinking budgets. Aligning only with our clients, we help optimize health outcomes to realize significant savings and to achieve the lowest total plan cost.
We work with our clients to realize tremendous cost-saving opportunities by leveraging Express Scripts ConsumerologySM, the advanced application of the behavioral sciences to healthcare. Through this pioneering work, we achieve the critical goals of eliminating waste and improving clinical outcomes. Therefore, Consumerology drives innovation in all we do: our test and learn research model, program and product design, member communications, and member service.
The service delivered by our experienced account management teams consistently earns outstanding ratings for client satisfaction.
Service Satisfaction Results*| • Overall satisfaction | 96.4% |
| • Willingness to recommend | 94.6% |
| • Likelihood to renew | 96.1% |
| • Solution-oriented | 90.4% |
| • Meeting service expectations | 90.8% |
| • Effective modeling and reporting | 94.3% |
| • Plan design implementation | 96.6% |
Put Express Scripts to work for you ... contact us today.
*Year end 2009 ratings.
